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How Eurolines Travel delivered great customer experience and their staff saved the day

March 31, 2011

Dear Eurolines Travel,

Wanted to share my great (almost horribly) experience we had today with Eurolines and Mihaela at the Bacau Arena Mall Travel Agency.

I arrived to the agency this morning to find our charter bus tickets were sold, unbeknownst to Mihaela the agent who took our reservations two days prior. She was very apologetic, but said the tickets were no longer available even though we had a reservation. It was beyond her control.

I left and returned back to where we were staying and chalked it up to big companies with people working for them that do not care for their customers. I was pissed and I didn’t car who messed up or why. All I knew was I didn’t have a ticket to leave Romania and now I needed to scramble to leave with only 2 days left on my travel visa.

We have plenty of big companies in the U.S. that treat their customers poorly. So, I figured I would make other arrangements and then be sure to share my world-travel experiences with Twitter and Facebook and various travel sites so others would be cautious about traveling with Eurolines.

They really screwed up my travel plans in a big way!

I was surprised when we got a phone call from Mihaela 15 minutes after I left. We were looking for air fair at the time and trying to scramble to make other arrangements. This was very stressful, to say the least.

Mihaela called and said she took care of everything and secured us two tickets as we had previously reserved. And apologised profusely for the trouble caused to Monica and myself.
SHE FIXED THE PROBLEM, WOW! That is customer service. and I didn’t even have to ask her. I left assuming the worst.

Mihaela fixed a problem she didn’t even create. And she was very professional and apologetic about the entire situation.

Being a word-traveler is a big challenge. I am happy to say Eurolines and Mihaela made our travel easier and will be #1 on my list for charter bus travel no mater where we go in Europe.

World travel is not about dealing with big faceless companies. It is about dealing with people directly one-on-one. We have had our fair share of horrible customer service while traveling, who hasn’t. I am convinced if more people traveled they have the opportunity to experience the good. It felt good to know somebody was looking out for us.  I wanted to share the positive experience we had, because all too often, we only hear about the bad experiences of world travel.

Thank you Mihaela and Eurolines

P.S. Eurolines Travel – Mihaela deserves a bonus or at least a phone call from the head office telling her how professionally she handled this entire situation. We will now be doing all of our travel through her and all of our charter bus travel through Eurolines. She fixed a huge, huge, problem.

P.S.S. Eurolines get your Twitter account active and you will see me sharing my experience’s there with the hashtag #Eurolines. You need a better social media presence and strategy on Twitter as you have no way of knowing I am also talking you up there.

P.P.P.S. Eurolines did not pay me in may way to say this. My problem was handled professionally and I am glad to share my good and bad travel experiences.

The adventure of traveling with the World’s Library in my back pocket

February 11, 2011

Started reading Ebooks lately, due to the traveling, and to the fact that I don’t really see myself carrying tons and tons of books with me as I travel this beautiful planet of ours. It’s absolutely amazing to me to have access to almost all the books ever published in electronic format. Seems to me that we are definitely getting ready for a life in outer space, lightening our load as we take our spirits (so far) out of this solar system, and dive into the unending universe.

Avid reader AND traveling? No problem! The world’s library awaits you. Every book ever written-seems like that to me anyway, because I am finding EVERY book that I want to read-available at your fingertip, 24H per day! Now, how amazing is that?

I am currently reading 2 Timothy Ferriss books, 2 Kevin J Anderson books, 2 Ayn Rand books, 2 Plato books, 1 Charlaine Harris book, a Deepak Chopra book, Douglas Adams, Charles Yu, Gary Vaynerchuk books, and a few others. But the mind blowing fact is, I am reading these books all at the same time, carrying them all with me as I cross country borders, continents, and I am not adding an ounce of weight to my already oh so heavy luggage. The adventure of Ebooks on the road. LOVE IT!

About this book that I’m just done reading, hm hm, I LIKE. Star Dragon by Mike Brotherton, It’s a bit old in style, it ramps you up and then delivers the “bang” only partially. But I think that’s only because I am reading it after reading contemporary sci-fi, which is full of action, thrill, and excitement all around, with faster and faster action.
If you are to look at this book alone, suspended in time, this book is worth the time it demands to be read.
Mike Brotherton knows his science-or at least it seems like that to the “couch scientist” that I am. Technical terms abound, but don’t overwhelm the story, and you can easily follow the 500 year journey of this crew. Star Dragon is a book with great and innovative ideas in space travel too. So read on my friends, because that is a sure way to keep your brains working and pushing mankind into the new way of thinking.
Peace!

Star Dragon

View all my reviews on Goodreads

 

County Durham, no Hurry. on Vimeo

January 6, 2011

Ireland is beautiful. Sometimes a picture is worth a thousand words. This video shares the scenery in a magic way.

County Durham, no Hurry. on Vimeo, posted with vodpod

Here are some additional pictures:

"On the Way to Sally Gap"

Black Abbey Kilkenny, IE

Glendalough Ireland

Sally Gap, Ireland

Cheap travel hacks for the unhappy caveman

November 2, 2010

Travel can be the most beautiful of beasts or a most brutal of bitches. Get too close and you risk a bitter death. Stand too far off and it leads one to question, why get off the couch.

Honestly, I’m no travel guru. Travel hack is more like it.

Take for example the following display of poor travel etiquette:

  • While picking up some Guinness at the store yesterday. It took me 15 minutes of standing in line and fumbling with my credit card to finally be told my card doesn’t work on their machines. Something about a chip in the card.
  • The next stop was at the pharmacy to pick up some vitamin K. Guess what? You need a prescription from a medical doctor for vitamin K in Ireland.

Now an expert traveler, unlike myself, would have been prepared with plenty of local currency and known about the health care system. Shite, I couldn’t through the grocery store unscathed.

My New York Times best selling travel book would be titled:

A dumb Americans Guide of Travel Hacks:

Douchbaggery, Feaupaux’s, and Other travel Idiocies to avoid on the road

Get your copy today!!!

My travel woes didn’t stop with the vitamin K, however. I was on a mission to find canned pumpkin for making some pumpkin pies. (For my wife, she’s the one who bakes).

What is Halloween without a nice pumpkin pie?

Not one can of pumpkin in the entire country

I see plenty of pumpkins stacked in the local grocer just begging to be stuck with a knife, but no canned pumpkin.

Guess what? Four stores into my search the only answer I got was “Poompkin in a caan? Never heaard of it”. (Insert Irish accent here)

Read more…

How a chiropractor turned internet consultant went from a home body to world traveler

October 20, 2010

How this world travel thing got started: Joe’s take

 

 

Follow that will and that way which experience confirms to be your own.” Carl Yung

A few years back I was in transition from practicing in New York City and moving back to Atlanta, Georgia (Story for another time). Starting into a new practice was a tough but rewarding challenge. While looking for something to improve my business acumen, I ran across the book the “Four Hour Work Week” by Tim Ferriss.

I was like, “Are you friggin’ kidding me? Who the hell does he think he is?”

My adolescent raised working middle class sensibilities were screaming,

“No this can’t be”

Needless to say it is now 3 years since I read that book. Today I’m sitting in Rolle’ Switzerland packing for Dublin, Ireland, working on my Mac Book Pro (My lifeline to freelance work on the web), I’m talking with my virtual assistant in the Philippines, researching for a client, and reading the book Vagabonding by Rolf Potts. Not all at the same time, but by the end of today much will have been accomplished. Including plans for checking out a local snowboard factory.

The hardest thing for me about this whole world travel thing was allowing my mind to entertain the idea of a Mini-retirement slash Vagabond trip slash world travel.

My mind questioned, “Who the hell do you think you are? How will you practice and travel?”

I’ll admit I have had an itch to travel since I was a kid. I just love to go places and explore. Sadly enough, I don’t think I’ve ever done enough of it, until now.

No excuses though.

Read more…

Time Zones around the world

May 28, 2010

Driving abroad with your International Driving Permit

May 17, 2010

International Driving Permit (U.S. residents only)
Valid in over 150 countries, the International Driving Permit contains your name, photo and driver information translated into ten languages.

http://travelonthedollar.com/2009/03/26/tips-for-driving-abroad/

CDC Global; Road safety
http://www.cdc.gov/features/globalroadsafety/

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